Social Simplified NI – Customer Privacy Notice

Social Simplified NI respects your privacy and is committed to protecting your personal information. This notice tells you how I collect, use, disclose, and protect your information when you visit my website, attend my workshops or webinars, purchase services or products, or otherwise interact with me.

Contact Details

Phone: 07590233195
Email: info@socialsimplifiedni.co.uk

What Information I Collect and Why

I collect or use personal information for several purposes, including providing services, improving your experience, legal obligations, and keeping in touch (with your consent). I may collect information when you:

Visit my website

Contact me through email or forms

Register for workshops or webinars

Purchase products or services

The information I collect may include:

Names and contact details

Addresses

Email addresses

Occupation or business information

Purchase or service history

Marketing preferences

Account access information and registration details

Records of meetings, decisions, and video recordings

Information about how you interact with my website or services

Any other information required to comply with legal obligations

How I Use Your Information

Provide you with the services or products you request

Communicate with you about your account or booking

Process payments and manage service history

Improve my website, content, and services

Send marketing communications (only with your consent)

Handle queries, complaints or claims

Comply with legal obligations

Data Security

I implement reasonable security measures to protect your personal information from unauthorised access, misuse, or loss. While I do my best to keep your data secure, no method of transmission over the internet is completely secure, so I can’t guarantee absolute protection.

Sharing Your Information

I do not sell, rent, or trade your personal data. I may share your data with trusted third-party service providers (like payment processors or email services) who help me operate my business. They only use your data to provide the agreed services and are not allowed to use it for anything else.

Your Rights Under Data Protection Law (UK GDPR)

You have rights over your personal information, including:

Access – Ask what I hold about you

Rectification – Ask to correct inaccurate info

Erasure – Ask me to delete your info

Restriction – Limit how I use your info

Objection – Say no to processing

Data portability – Ask to transfer your info

Withdraw consent – You can do this at any time

To make a request, email me using the contact details above. I’ll respond within one month.

My Lawful Bases for Using Your Data

Depending on the purpose, I rely on the following lawful bases:

Consent – When you’ve agreed to it (e.g. newsletter, webinar registration)

Contract – When I need your info to deliver what you’ve paid for

Legal obligation – When I’m required to collect or keep data to follow the law

Full breakdowns of what applies when are listed earlier in this notice.

Where I Get Your Info

All personal information is collected directly from you.

How Long I Keep Your Information

I only keep personal data as long as necessary. You can view my full retention schedule here:
Client Data Retention Schedule

How to Complain

If you have concerns about how I handle your data, please contact me first.

If you’re still not satisfied, you can raise a complaint with the Information Commissioner’s Office (ICO):

ICO Contact Details:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint